FAQs

Frequently Asked Questions (FAQ)

Q: How does the checkout process work on Rabbicast?
A: Shopping at Rabbicast is designed to be simple, fast, and secure. Browse our collections, add your favorite items to the cart, and click the cart icon in the top-right corner to review your selections. When ready, click “Proceed to Checkout”, enter your shipping and payment details, and confirm your order. Always double-check your information before submitting to ensure accurate and timely delivery.

Q: How do I enter my shipping and payment information?
A: During checkout, you will provide your shipping address, billing details, and contact information. Rabbicast.com uses advanced SSL encryption to keep your personal and payment data secure. If you create an account, your information will be safely stored for faster and more convenient future checkouts.

Q: Which payment methods does Rabbicast accept?
A: Rabbicast accepts multiple secure payment methods, including Visa, MasterCard, American Express, Discover, PayPal, and Stripe.
If you experience any issues while completing your payment, contact us at support@rabbicast.com, and our team will assist you promptly.

Q: Can I modify or cancel my order after purchase?
A: We process orders quickly to ensure timely delivery. If you need to make changes or cancel an order, email support@rabbicast.com as soon as possible.
If your order hasn’t shipped, we can update or cancel it. Once it has been dispatched, changes may no longer be possible.

Q: How do I track my order?
A: After your order ships, you’ll receive a confirmation email with your tracking number and a direct link to track your package in real time.
If tracking updates are delayed or unclear, contact support@rabbicast.com, and our team will coordinate with the carrier on your behalf.

Q: What is Rabbicast’s return policy?
A: Your satisfaction is our priority! If your purchase doesn’t meet your expectations, Rabbicast offers a straightforward return process within the eligible return period.
All returned items must be in their original condition and packaging. Once your return is received and inspected, your refund or exchange will be processed promptly.
For full details, please visit our Return Policy page.

Q: How can I reach Rabbicast customer support?
A: Our friendly customer support team is always ready to help. Contact us anytime via the Contact Us page or by emailing support@rabbicast.com.
We aim to respond to all inquiries within 24 hours.

Q: What should I do if I receive a damaged or incorrect item?
A: We sincerely apologize for any inconvenience. Email support@rabbicast.com with your order number and clear photos of the damaged or incorrect item.
Our team will review your request promptly and arrange a replacement or refund according to your preference.

At Rabbicast, your satisfaction and trust are our top priorities.