Return & Refund
Return & Refund Policy – Rabbicast
At Rabbicast, we want every customer to feel confident and delighted with each purchase. We understand that sometimes an item might not be exactly what you expected— and that’s perfectly okay. Our return and refund process is designed to be simple, transparent, and supportive so that your shopping experience stays positive from start to finish.
By completing a purchase from Rabbicast, you acknowledge and agree to the policies outlined below. These guidelines help protect both our valued U.S. customers and the integrity of our business operations. Every return request is handled with fairness, care, and attention.
A. The 30-Day Happiness Guarantee (Return Window)
We offer a 30-day return period on all eligible items. This means you have 30 calendar days from the date your order is marked as delivered to decide whether your item is right for you and to initiate a return request if needed.
Eligibility Guidelines: What Can Be Returned?
To qualify for a refund or exchange, returned items must follow these essential requirements:
- Condition Requirements
- Item must be in the same condition as received
- Unworn, unused, unwashed
- Free of odors, stains, pet hair, makeup, deodorant marks, or wear
- Packaging & Tags
- All original tags must still be attached
- Item must be returned in original packaging or secure equivalent packaging
- Proof of Purchase
- Include your receipt, packing slip, or order confirmation email
If an item is returned without meeting these criteria, we may be unable to approve the refund. In such cases, the item may be sent back to you at your own cost. We strongly recommend inspecting your order as soon as it arrives.
B. Starting Your Return (No Prepaid Label Included)
If you didn’t find a prepaid return label in your package, don’t worry—this is normal. Because every return is unique, we issue custom return instructions for each case.
To begin your return or exchange, email our support team at:
support@rabbicast.com
We will provide you with:
- Your authorized return label (if applicable)
- Specific instructions for your return shipment
- Personalized guidance throughout the process
C. How to Start the Return Process
To ensure the fastest resolution, please include the following when emailing support@rabbicast.com:
- Order Number + Full Name
- Proof of Purchase (screenshot or order email)
- Reason for Return
- Photo or Video Evidence
Required for defective, damaged, or incorrect items
Helps us verify the issue quickly and approve the return
What Happens After You Ship Your Return?
Once the item arrives at our facility, our quality assurance team inspects it—typically within 24 hours. You will receive an email confirming the return’s status.
If approved, your refund will enter processing immediately.
Refund Timeline:
Rabbicast issues refunds within 14 calendar days of approval
Your bank or card provider may require 3–5 additional business days to finalize posting
D. Damaged, Defective, or Incorrect Items (Our Responsibility)
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- The wrong size compared to what you ordered
…this is fully our responsibility. Please contact us immediately at support@rabbicast.com so we can send a free replacement or issue a full refund.
Rabbicast covers all return shipping costs when we are at fault.
E. Exchanges: When We Can Help
We gladly support exchanges only when the issue is caused by us, such as:
- Wrong item shipped
- Incorrect size from the order
- Defective or damaged product
If your item qualifies, contact us at support@rabbicast.com, and we will handle the replacement process.
Return shipping is free for cases where Rabbicast is responsible.
F. Refunds: How You Get Your Money Back
After your returned item has been inspected, we will notify you by email.
If approved:
A refund will be automatically issued to your original payment method
Please allow up to 14 calendar days for processing
Bank or card processing times may add 3–5 more business days
If you don’t see your refund after this timeframe, feel free to reach out to us for assistance.
G. Order Cancellation Policy
We understand that sometimes you change your mind right after ordering.
To receive a full cancellation refund, you must contact us within 4 hours of placing your order.
Why 4 hours?
After this window, your order may enter production or packing, making cancellation difficult or impossible. We will always do our best to assist, but cancellations cannot be guaranteed after this period.
Important Notice About Shipping Addresses
Before completing your purchase, please double-check your shipping details.
We ship exactly to the address provided at checkout.
If an order is lost or undeliverable due to:
- Incorrect address
- Missing apartment or unit number
- Typographical errors
…the customer will be responsible for the associated loss.
Accurate address information ensures smooth and timely delivery for everyone.
If you need any help with your order, returns, or questions, we’re here for you.
Rabbicast Support Team
Email: support@rabbicast.com
Address: 205 8100 SW 22nd St, North Lauderdale, FL 33068, United States
Thank you for being part of the Rabbicast community. We truly appreciate your trust!